At Mioox Cycle, we strive to provide our customers with a smooth and hassle-free online shopping experience. This policy outlines the procedures for cancellations, returns, and refunds.
Cancellations:
You may cancel your order within 24 hours of placing it. Orders cannot be cancelled after they have been dispatched. Damaged or Defective Items:
If you receive a damaged or defective item, please report the issue to our Customer Service team within 24 hours of receiving the product. You can reach us by phone at 8384-924-861 or by email at [insert email address]. Please include your order number, a description of the damage or defect, and any relevant photos. Our team will promptly address the issue and provide you with a resolution, which may include a replacement, repair, or refund. Warranty:
If you have a product covered by a manufacturer’s warranty, please refer to the warranty information included with the product for instructions on how to make a claim. Refunds:
We offer refunds for returned items that are in their original, unused condition with all tags and packaging intact. Once we receive the returned product and confirm its condition, we will initiate the refund process. Please allow 7-10 business days for the refund to be credited back to your original payment method. Return Process:
Contact our Customer Service team within 24 hours of receiving your order if you wish to initiate a return. We will provide you with a return authorization number and instructions on how to return the product. Pack the item securely in its original packaging and include the return authorization number with the shipment. Once we receive the returned product, we will process your refund according to the timeframe outlined above. Need Help?
If you have any questions regarding our return and refund policy or require assistance with the return process, please do not hesitate to contact our friendly Customer Service team by phone at 8384-924-861 or by email at [insert email address]. We’re here to help!
